Leading and Developing Effective Organisation

  • June 8 – 12, 2020
  • UK, London
  • 08095550641

(Mastering Emotional Intelligence, Self-awareness and Confidentiality)

Leadership and decision-making processes shape, influence and develop organisations to gain competitive advantage, be profitable, promote sustainability and ultimately develop growth. In the wake of globalization, organisations are more susceptible to financial, legal, political, environmental, social and economic crises due to external and internal forces within and outside companies. Tension between people at work is natural – in large, diverse teams it’s unlikely that everyone will always agree and share the same goals. But an important part of teamwork is working around one another’s differences, not against them.

This course is aimed at individuals in leadership positions in organisations with responsibility to ensure that implications of internal conflicts to relationships and productivity are minimized, dealing will colleagues’ emotions and self, inspiring healthy relationship with customers and ensuring data protection and confidentiality in handling corporate information.

Learning Outcomes

After completing the course, you will be able to:

  • Gain an insight into emotional intelligence, what it is and how you can use it
  • Develop self-awareness and self-management of personal emotions
  • Recognize emotions in others, responding to those emotions in order to performance
  • Understand what ‘Handling Information’ and ‘Confidentiality’ mean
  • Be able to analyses causes and methods for dealing with possible conflict situations

Target Audience

  • Executive and Non – Executive Directors, Board Members
  • Senior Management Teams

Course Contents                                                                                                      

Day 1- Introduction to leadership

  • Overview of leadership theories and principles
  • The relationship between leading and managing
  • Analysing your personal leadership style
  • Identifying when to use each leadership style
  • Receiving feedback on your personal leadership style
  • Exploring self-perception and how others perceive you
  • The impact of your style on those you manage
  • Identifying your personal strengths and areas for development
  • What is great leadership? Leadership Styles / Team Work
  • Range of leadership styles, Identifying your own preferred style
  • Aligning leadership style to organisational climate
  • Team building (Belbin) & Experience and Learning
  • Culture, Ethics and Leadership
  • Exercises/Case studies


Day 2 – Emotional Intelligence, Conflict and Self-Management  

  • What is emotional intelligence?
  • How can it be incorporated to improve leadership skills?
  • The contribution of emotionally intelligent leadership
  • Adapting your leadership style to fit the environment
  • Understanding Emotional Intelligence – personality, ability and trait model
  • The Bar-On Model of Emotional Social Intelligence and the Genos Model
  • Emotional Intelligence, Personality Disorders, and Individuals on the Autism Spectrum
  • Emotional Intelligence – personal vs workplace relationships
  • Improving Emotional Intelligence
  • Case studies and discussion

Managing Conflict

  • Conflict Management – Introduction, types and common causes?
  • Reading signs and symptoms of aggression
  • Triggers to aggressive behaviour
  • Understanding customers’ needs when they are angry
  • Stages of conflict escalation
  • How our safety can be compromised

Case study/Exercise

  • Structuring and controlling the conversation
  • Listening and calming the situation
  • Acknowledging difficulties and customer emotions
  • Managing unpredictability (drugs, alcohol, mental illness, etc.)
  • Using emotional intelligence
  • Saying ‘No’ effectively and handling abusive behaviour

Case study

Responding to conflict

  • Effective measures for preventing conflict
  • Top tips for Managing Conflict in the Workplace
  • Understanding our natural response to conflict
  • Understanding the impact of ‘red rag’ words and phrases
  • Managing our body language during conflict
  • Staying calm and managing our own responses

Role play & Discussion


Day 3 – Inspiring and Motivating (Mastering Self-Management Techniques)

Gaining greater control of your actions

  • Acquiring awareness of your personal filters
  • Increasing your range of behaviours for personal effectiveness
  • Pinpointing and breaking default behaviour patterns


Building Social Awareness and Interpersonal Effectiveness

  • Recognizing and valuing the emotions of others
  • Evaluating the impact of emotions on performance
  • Interpreting nonverbal communication
  • Creating a positive EI environment
  • Facilitating effective communication

Balancing individual team member roles

  • Dealing with negative emotions and difficult behaviour
  • Enhancing trust and accountability
  • Motivating others through strategic leadership
  • Facilitating work relationships in a team environment
  • Fostering employee engagement and morale
  • Case studies and discussion

Leadership and Emotional Intelligence

  • The role of Emotional Intelligence in leadership
  • Different types of intelligence
  • The Areas and components of Emotional Intelligence
  • The role of the EI leader in change management
  • Case studies and discussion


Day 4 – Data Protection and Handling Confidentiality

  • Understand what ‘Data Protection’ is.
  • Describe the meaning of Data Protection
  • Understand what ‘Handling Information’ and ‘Confidentiality’ means.
  • Describe the meaning of Handling Information and Confidentiality
  • Understand your role and responsibility in data protection.
  • Explain and evaluate the implications employers and employees of not adhering to legislation
  • Understand requirements of the Data Protection Act (1998) and the 2018 General Data Protection Regulations (GDPR).
  • Identify the key principles of the Data Protection Act (1998)
  • Explain and evaluate the role and purpose of the regulator
  • Define the eight core principles of data protection
  • Define the principles of the new 2018 General Data Protection Regulations (GDPR)
  • Understand how to meet legal requirements in the collection, use and storage of information.
  • Describe data protection requirements relating to marketing, postage, email and social media
  • Describe the legal rights which people have in accessing data held about them
  • Understand limitations in the use of personal data.
  • Describe methods of ensuring safe holding, confidential storing, processing and suitable use of data
  • Explain ways of ensuring that employers and employees meet legal requirement


Day 5 – Practical Working Visit (Practical application of training)


Other Details

Date: Monday 8th- Friday 12th June 2020.

Venue: London, UK

Cost: $7,000.00 per delegate (VAT Excl).

  • Fees excludes visa, air transport and hotel expenses in the UK
  • It includes training materials, certificate attendance etc.
  • A 10% net discount has been applied
  • All fees are payable in advance to Conrad Clark Nig Ltd

Delegates Takeaway: CDP Certificate Attendance, Post Workshop Support

Enquiries: 08095550641, info@conradclark.com

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